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What if the renter is late or doesn't show up at the pick up of the car?

The renter of the vehicle should pick up the keys and the vehicle in the agreed place and at the time stated on the rental agreement. There's a period of grace of 30 minutes when the rental is up to 4 days, and of 1 hour when the rental is exceeds the 4 days.

In case the renter doesn't show up after the pick-up grace period, he/she is liable for the renter fee, the price of the first two days of the rental and any other fees, if applicable, provided the renter is not prevented from doing so by action or inaction of the owner. This is what our policies specify.

 

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